Refund Policy
GENERAL INSTRUCTIONS FOR MAKING A CLAIM
When purchasing an item, you as a consumer are obliged to prove it by presenting the purchase receipt, or by some other sufficiently credible method.
As a consumer, you cannot claim rights for defects that you caused yourself or of which you were aware when making the purchase. The same applies to defects for which we, as the seller, and you, as the consumer, agreed upon a price reduction. We are not responsible for the normal wear and tear of the item.
A claim must be submitted no later than within a 24‑month period. It must be made without delay so that the defect does not worsen, which could result in the rejection of your claim. By notifying us of the defect promptly once it appears, you can ensure a smooth resolution of your claim.
Your claim will only be processed once we notify you. If the statutory period expires, consider it a material breach of contract and you may withdraw from the purchase agreement.
Information on the right to withdraw from the contract
Right to withdraw from the contract
1.1 You have the right to cancel this contract within 14 days without giving any reason.
1.2 You have the right to cancel the contract without giving any reason within 14 days from the day following the day the contract was concluded and, in the case of a purchase contract, when you or a third party designated by you (other than the carrier) takes delivery of the goods.
1.3 To exercise your right to cancel, you must inform Cambodian s.r.o., sesídlem Žerotínova 1133/32, Žižkov (Prague 3), 130 00 Prague, identity number: 06687130, by a unilateral legal declaration (for example, by letter sent via the postal service provider or by fax) of your decision to cancel this contract. You may use the attached sample cancellation form, although its use is not your obligation.
1.4 In order to comply with the cancellation period, it is sufficient to send the cancellation before the expiry of the applicable period.
Consequences of Contract Cancellation
2.1 If you cancel this contract, we will refund all payments received from you, including delivery charges (except for additional costs incurred as a result of a delivery method chosen by you that is different from the least expensive method offered by us), without undue delay and no later than 14 days from the day we receive your cancellation notice, using the same means of payment that you used for the initial transaction, unless you expressly agree otherwise. In no event shall you incur any further costs. We will refund the payment after receiving the returned goods or once you provide evidence that you have sent the goods back, whichever occurs first.
2.2 You will bear the direct costs associated with returning the goods. You are only liable for the reduction in the value of the goods resulting from handling them in a manner other than what is necessary to examine their nature and characteristics, including their functionality.
2.3 If you requested that the service provision commence during the cancellation period, you shall pay us an amount proportional to the range of services provided until the moment you informed us of the cancellation, compared to the total scope of services stipulated in the contract.
You may also use a paper form.
